Refund and Returns Policy

Welcome to SensualAVE, your premier online adult products store. We’re committed to ensuring your satisfaction with every purchase. Please read our Refund and Returns Policy carefully to understand our guidelines.

  1. Return Eligibility

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused and in the same condition as you received it.

  1. Customer Dislike Returns

If you’re not satisfied with your purchase and would like to return it due to personal preference, you’ll be responsible for the return shipping costs.

  1. Defective or Damaged Items

In the event that you receive a defective or damaged item, please contact us within 5 days of receiving the product. We offer free replacement or a full refund in such cases.

  1. Refunds

Refunds are generally processed within 2-5 business days using the original payment method. Once your refund is processed, you’ll receive an email confirmation.

  1. How to Initiate a Return

To initiate a return, please contact our customer support team with your order details. We’ll guide you through the return process and provide you with instructions.

  1. Exclusions

Certain items, such as intimate or personal products, may not be eligible for returns due to hygiene reasons. Please check the product description for specific return eligibility.

  1. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to reach out to our customer support team.

Last Updated: [16/08/2023]

Please note that this policy is subject to change. It’s recommended to review our policy periodically for any updates.

We hope this policy helps you feel confident in our products. If you have any questions or concerns, please feel free to contact our customer service team at service@joyfuldesires.com. or WhatsApp